Policies | Coaching

Proper Use of Recorded Video and Email-Based Sessions

The use of video, email, and other coaching support services are intended for your personal use only. Do not share, upload, or disseminate in any way through public or private means including but not limited to email, text, social media (e.g., Facebook, Instagram, Snapchat, LinkedIn, Twitter, etc.), YouTube, Vimeo, or other mediums.

In kind, we will not share any videos, email, or other communication files directly involving the client without prior consent. Videos are not searchable and will be listed privately and securely for your use only.

Session Attendance & Preparation

All sessions will begin and end at their scheduled time.

It is expected that the client will be prepared for each session so that they can benefit fully from their time with their coach.

Please log into your session a few minutes before it is scheduled to start. This will allow you time to troubleshoot any technical difficulties your computer may have before the session begins.

If the client is experiencing technical difficulties that are preventing them from logging in to the online session on time, it is the client’s responsibility to contact the coach to let them know.

It is recommended that clients have access to the following equipment for each session.

This equipment includes:

  • Laptop or desktop computer
  • Headphones
  • Working microphone and webcam
  • High-speed internet
  • Chrome web browser (preferred)

Running Late:
Call or text immediately if a client is running late. No additional time will be given. If the client is more than 50 percent late, that session will be canceled and not rescheduled.


Please notify the coach at least 24 hours before the client will not be attending a session. If 24 hours notice is not given, a re-scheduled session will not be offered.

We recognize that circumstances arise from time to time that are short notice. If this occurs, the 24-hour notification may be waived at the discretion of the coach.

If the coach is ill, they will notify you as soon as possible to reschedule the session.


All coaching services are pre-paid. Clients will receive an invoice that includes a direct link to pay via Stripe.

*** The receiving of first payment will act as acknowledgment that the above policies have been read and understood. ***